Website privacy

This page covers the website only. Privacy of your clinical record is governed by the practice’s Notice of Privacy Practices, which your therapist provides and reviews with you when you become a client.

Information We Collect

• Nothing, unless you send it. There are no advertising trackers, no third-party analytics scripts, no social media pixels and no cookies set by this site.
• Contact form. If you use the form, we receive the name, email address, phone number, category and message you type, and whether you checked the box consenting to text messages.
• Phone and email. If you call or email the office directly, we receive whatever you choose to tell us.
• Server logs. Our web host records standard request logs, including IP address, page requested and timestamp, which are used for security and troubleshooting.

This website is intended for use by adults. We do not knowingly collect information through this website from children under 13. Parents and guardians contact us on behalf of their children.

Please keep messages general

Email and web forms are not secure or confidential channels. Do not send symptoms, diagnoses, medication details or other private health information through this website. Tell us who the appointment is for and how to reach you, and we will take the rest by phone.

How We Process Your Information

Only to reply to you and to schedule care. We use what you send to answer your question, arrange an appointment, and handle scheduling or account matters that follow from it. We do not sell, rent or trade your information, and we do not add you to a marketing list.

Contact form submissions are delivered to the practice by email and kept in the practice’s email account for as long as needed to respond and to keep an ordinary business record. Where you have consented to text messages, we keep a record of that consent, including the date, the phone number and the wording you agreed to. Server logs are retained by our web host on its normal rotation. This website itself stores no database of visitors.

When and With Whom We Share Your Personal Information

We do not sell or rent your personal information to anyone.

We do not share SMS opt-in consent or phone numbers collected for the purpose of SMS with any third parties or affiliate companies for marketing purposes. Your consent to receive text messages is not transferable to any other party.

We share information outside the practice only in these circumstances:

• Service providers who make the website and messaging work, such as our web host and our telephone and messaging provider. They act on our instructions and may use the information only to provide that service to us.
• When the law requires it, including a valid subpoena, court order or other legal process, or where disclosure is necessary to protect someone’s safety.

Any use or disclosure of your clinical health information is governed separately by the practice’s Notice of Privacy Practices and by state and federal law, not by this page.

Text Message (SMS) Terms

These terms apply if you give the practice permission to send you text messages.

1. SMS consent communication

Phone numbers obtained as part of the SMS consent process are not shared with third parties for marketing purposes.

2. Types of SMS communications

If you consent to receive text messages from Brighter Future Psychological Services, you may receive messages about:

• Appointment reminders
• Scheduling and follow-up messages about an appointment or an inquiry you started
• Billing and account notices

We do not send marketing or promotional text messages. Our messages are kept deliberately brief and do not include clinical details. A reminder reads something like: “Reminder: you have an appointment with Brighter Future on Tue 9/8 at 3:00 pm. Reply STOP to opt out.” Standard messaging disclosures apply.

3. Message frequency

Message frequency varies. You may receive up to 4 messages per month relating to your appointments or account.

4. Potential fees for SMS messaging

Message and data rates may apply. Your mobile carrier may charge for each message sent or received, and those charges vary by carrier and plan, including for messages sent internationally.

5. Opt-in method

You may opt in to receive text messages from Brighter Future Psychological Services in any of these ways:

• By checking the optional consent box on the form on our contact page
• Verbally, during a conversation with our office
• By filling out a paper form at the office

Consent is never required in order to become a client or to receive care from us.

6. Opt-out

You can opt out at any time by replying STOP to any text message you receive from us. Once you opt out, we will send no further text messages. You can opt back in at any time by replying START, or by telling the office.

7. Help

Reply HELP to any message for assistance, call the office at (626) 513-8831, or visit brighterfuturepsych.com.

8. Standard messaging disclosures

• Message and data rates may apply.
• Message frequency varies, up to 4 messages per month.
• Standard messaging rates are charged by your mobile service provider.
• You can opt out at any time by texting STOP to the number the message came from.
• For assistance, text HELP or call (626) 513-8831.

Links to other sites

This site links to a small number of outside resources, such as Google Maps, our social media profiles and public health information. Once you follow one of those links, that organization’s privacy policy applies, not ours.

Your choices

You may ask us to correct or delete the contact details we hold for you, or withdraw your consent to text messages, by calling or emailing the office. If you opt out of text messages we may still need to reach you by phone or email about an appointment.

Questions

Brighter Future Psychological Services
420 W. Baseline Rd, Suite D, Glendora, CA 91740
Call (626) 513-8831 or email info@brighterfuturepsych.com
brighterfuturepsych.com

Last reviewed August 24, 2026